Our mission is to create easy to use tools that help people avoid the many painful pitfalls commonly experienced during home renovations.

We believe the key to avoiding these problems, and achieving a stress-free renovation completed on time and on budget, is creating a shared understanding of the work to be done between everyone involved in the project.

Reno allows you to build a detailed, well informed design and plan that gets homeowners, trades, designers and project teams on the same page, with the details needed to cost, quote, plan and execute the job effectively from the start.

We're so confident it works, that if it doesn't work for you we'll give you your Reno subscription fee back, no questions asked!

Refund Criteria

To be eligible for a refund, you need to have met the following criteria before work started on the job:

Any rework or overspend that the refund request is based on must be due to something foreseeable or avoidable that could have been reasonably specified, known or decided up front, and therefore Reno could or should have helped prevent.

Our money back guarantee is valid for the full paid period of your subscription plan. If your subscription has been cancelled we are unable to offer you a refund.

Exclusions

Refund requests will not be considered for rework or overspend caused by changes in requirements after the brief and quote were accepted, unforeseeable issues, poor quality workmanship, or accidents and mistakes made during the project.

Here are some examples of scenarios that are not covered:

Example 1: Half way through the job, the homeowner / client decides they want a freestanding bath instead of the built-in bath that was specified in the brief. The freestanding bath and its fittings cost more and take longer to install, and the built-in bath originally chosen is already on site and past its returns date, causing the project to go over budget.

Example 2: When stripping a room back to brick, the project team discovers rotten joists that need to be replaced before the planned work can continue, causing delays.

Example 3: The brief says all pipes should be channelled into the walls, but the new pipework is surface mounted. The work has to be redone and the project is delayed as a result.

Reno does not take responsibility for the quality of design work, workmanship, or any mistakes or accidents that may occur during a job. You should take care to make sure everyone involved has suitable qualifications, skills, experience and insurance for the work they are carrying out.

Learn how to find good trades for your project and how to work with your trades, in our help and advice articles.

How to request a refund

To request a refund, please email refund@renovatewithreno.co.uk with a link to your brief, details of the foreseeable or avoidable issue(s) you experienced, and the rework or overspend it resulted in.

When your request is received, we will send you an email to notify you that we have received your request and let you know of any questions we have or additional information we need to process it.

When we have received all the information we need, we will let you know within 2 working days if your refund request has been approved or rejected. If your request is rejected, we will explain why it does not meet the criteria.

If you are approved, your refund will be processed immediately and a credit will be made to your original payment method. We will also let you know when you can expect the money to reach your account.