Help & advice
Last updated: May 05, 2026
Carefully measure what you need and look for buy back / longer period returns just in case so you minimise the items you have left to sell or end up going to waste. Request packaging be taken back on delivery of new items to minimise packaging waste - retailers should have a system in place already for recycling or reusing their packaging materials.
Supplying your own sanitaryware - your toilet, basin, bath or shower - can save you money and give you more control over what you end up with (though it's worth checking what discounts your trade may have access to as well).
Ordering your sanitaryware yourself does also mean you are the one responsible for getting everything right. Small misses will cause delays, extra costs or awkward compromises once the work has started.
Start with your plan, not the products
It's super tempting to start buying things early, we get it!
But before you order anything, make sure your layout is locked in and your contractor knows exactly what you're planning.
Share:
A new wall-hung basin? Needs pipework in the wall instead of the floor. A back-to-wall toilet needs space for a concealed cistern. These decisions affect first fix, not just what gets fitted at the end. What looks to you like a simple swap from new to old might not be so simple!

Check what is (and isn't) included before you add to basket
This catches people out all the time. Not everything you need comes in the box.
A few common ones to look out for:
Oh and cisterns don't always come with aesthetically pleasing flush buttons! Read more on the differences between types of toilets.
Measure properly (then check again)
Make sure what you're buying actually fits your space.
Check:
You can check your plan against the dimensions you need around your bathroom items. Thinking about moving the toilet? Here's why moving the toilet is a big decision.
Order early (earlier than you think)
Plumbers will need items like taps, valves and shower fittings during first fix, not just at the end (while the bath or basin might not be going in yet, you'll need a look at those too to confirm where the plumbing points all need to go).
Order well in advance and have it delivered at least a couple of weeks before work starts so that you can check it's all in one piece! You want all sanitaryware items on–site and ready before your contractor starts.
Check everything as soon as it arrives
Open boxes straight away. Don't leave it until installation day.
Look for:
Returns windows can be short, and once something is installed, it's much harder to fix...!

Think about returns (before you buy)
Even with the best planning, things change.
Shop around for:
Otherwise you can end up trying to resell unused items or stuck with something you can't use.
Keep track of everything
Keep a simple record of:
You'll need this if anything goes wrong or needs replacing later.
That one thing people don't realise
Even if you're “just supplying the items”, your choices affect:
So it's always worth checking everything with your contractor before ordering!

Frequently asked questions
Bathroom
Dimensions and understanding the space needed around your bathroom items
You'll want at least 700mm of clear floor space in front of your basin, toilet, shower, or bath - basically enough room to use them comfortably.
Bathroom
Where to start planning a new bathroom
What is the to do list? What should I work out first, what comes later?
Bathroom
Why moving a toilet is a big decision
It will add to the overall time required to complete the project, which, in turn, increases the cost.
All rooms
What needs to be decided before first fix?
Pipes and cables are installed inside walls and floors, so changes become expensive and disruptive.





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